Whatsapp +852 6312 9138 Customer Service Hours:
- Weekday: 10:30 - 19:30 (Mon - Fri)
- Off (Sat - Sun)
Everyday Instant Customer Service:
- Message us on our website!
Website Transaction Hours: 24 hours
Local Pick-up Service Hours:
- 9am to 9pm (Mon - Sun)
Public Holiday Delivery Service:
- We will notify you about the delivery schedule due to the holidays, and we will try not to delay the delivery time due to the holidays.
Local Gifts Pick-up(Free Staff Delivery):
- Daily Pick-up time: Mon - Sun (9am - 9pm), please choose your correct pick-up date and time in your order.
- If in needs, we will contact you for the detailed pick-up time and location.
Local Gifts Pick-up Points:
- MTR Yuen Long Station: Exit G
- MTR Tin Shui Wai Station: Exit B (Customer Service Centre)
- MTR Tuen Mun Station: Exit B
Local Gifts Delivery(With Door to Door Delivery Fee):
- Daily delivery time: Mon - Sun (9am - 9pm), please choose your correct delivery date and time in your order.
- Delivery gifts need to be booked 48 hours in advance (2 full working days in advance or earlier) when pre-ordering.
- For any other delivery request, please tell us and we will reserve our rights for the delivery decision.
- Each order needs one address and one person to sign off, for more than one addresses, please make another order.
Local Gifts Delivery Methods:
- Natural Fresh Items: Must use Door to Door Delivery Service or Pick-up Service
- Preserved Items: Can use Door to Door Delivery/Pick-up Service or SF Express
About our Delivery Fee(With Door to Door Delivery Fee):
- New Territories District: $45
- Kowloon District: $60
- Hong Kong Island District: $75
- Lantau Island and Other Remote Area(No Delivery on other Remote Area): $85
About Local SF EXPRESS: SF EXPRESS
- Only for Preserved Gifts.
- Fee will be paid by arrival $30 up (1kg), extra fee +$14/kg will be added by extra weight and district distance.
- Delivery Days: 1-2 days in general
- Delivery may be delayed during the special holidays. We will notify you about the SF Express arrangements due to the holidays.
SF Express Delivery:
- Our shop will deliver gifts before the designated delivery date according to customer request.
SF Express Product Tracking:
- After receiving the delivery notice from our shop, you can log in to the SF Express tracking link to check the delivery status of the gifts to avoid the delay.
SF Express Provide:
- SF Station Pick-up/Smart Cabinet Pickup/SF Door To Door Delivery
About International Gifts Shipping:
- Only for preserved gifts.
- We provide international shipping on designated area only - China/Macau/Taiwan
- Shipping fee for another overseas regions will be arranged on a separate overseas shipping quotation for our customers in need.
- General oversea shipping days for the main zones take 3-7 days.
- For some remote area, the shipping days will be taking longer.
- Our International Delivery Partners: SF EXPRESS / Spaceship