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How to Shop

Whatsapp +852 6312 9138 Customer Service Hours: 

  • Weekday10:30 - 19:30 (Mon - Fri)
  • Off (Sat - Sun)

Everyday Instant Customer Service:

  • Message us on our website!


Website Transaction Hours: 24 hours


Basic Shopping Steps:

  1. Read the "HOW TO BUY" before you start shopping
  2. Check "SHOP ALL" to start shopping, or use the magnifying glass on main menu to look for key products quickly
  3. Select the drop list options and press "Add to Cart" to add selected products to the shopping list, you can choose more products to add into the shopping cart
  4. Select all the products you need to buy, then you can go to the top menu and press "Shopping Cart" to access the "Shopping Cart" view list
  5. The list of shopping cart can be changed, if there is no doubt, you can press the "Checkout" button to the payment process
  6. Please select the shipping and payment method, and then press " Proceed to Checkout"
  7. Once again, check the information and remember to fill in the additional information, and "Pick-Up" or "Delivery", then you can press the "Place Order"
  8. Once the payment is made, your email will receive an order confirmation letter, the order will be completed and the payment will be confirmed.
  9. Garden Best staff will call for further notification of the final arrangements
  10. Shopping Completed!


About our Products and Price:

  • Product price - all the product price is in accordance with the sections, flowers, colour, size, packaging.
  • Product Photo - all the photos are shot under the sunshine, the colour has been adjusted to the real object, there will be acceptable small colour difference.
  • Product information - the drop list on the product page, has clearly list out the size, material information, colour, number, shape information, etc., to show reference.


About our Product Stock:

  • Because flowers are seasonal, you can also check with us for the stock before the order.


About Pre-Order:

  • Basically in 2 -3 days (48hrs pre-order) lead time including sat and sun. Please arrange your order in 2-3 days in advance and choose your correct delivery date and time in your order. 


About the existing Stocks and Styles:

  • If we have any existing stocks in house, there is no need to pre-order, however, there is no customisation request on those product content and changing the styles.


About Customisation:

  • If you want to change the product content out of the drop list selection on our site, please contact our customer service for the custom arrangement. Prices are therefore likely to be adjusted. We will also reserve the rights of deciding the customisation base on your special request. 


About our Gift-Cards:

  • We will provide our default shop gift cards on your gifts. We also provide card board style for celebrations and larger gift styles. 


About Pre-payment:

  • Basic pre-payment for general gifts order: $200
  • Basic pre-payment for WEDDING's order: $500
  • Basic pre-payment for PROJECT BASE items: 50% of the quotation amount


About Local Gifts Pick-up Points(Staff Delivery):

  • Daily Pick-up time: Mon - Sun (9am - 9pm), please choose your correct pick-up date and time in your order.
  • If in needs, we will contact you for the detailed pick-up time and location.


About Local Gifts Delivery(Door to Door Staff Delivery):

  • Daily delivery time: Mon - Sun (9am - 9pm), please choose your correct delivery date and time in your order.
  • For any other delivery request, please tell us and we will reserve our rights for the delivery decision.
  • Each order needs one address and one person to sign off, for more than one addresses, please make another order.
  • If there is any special days such as busy public holidays or under bad weather conditions that would lead to the delivery issue, we will notify you for the back up service in advance.


About International Gifts Shipping:

  • We provide international shipping on some preserved gift items, generally shipping day for the city address takes 3-7 days.
  • For some remote area, the shipping days will be longer.


For more Delivery Methods please go to here: Pick up & Delivery


“Remarks” Tool:

  • Please tell us your special request or your wished card message on the remark list in your oder, we will try our best to arrange your request.

Changing/Cancelling Order:

  • Please contact us as soon as possible in our service hours to arrange your cancelling or order change. We will not confirm your order changing in 12 hours before the order delivery. And the pre-payment will not be refunded in 12 hours before your order delivery.


Payment Methods: 

  • We provide variety of popular online and digital payment methods with safety, please scroll down to the end of the main page to check the payment methods.